Chinese internet company Baidu's (Nasdaq: BIDU) O2O food delivery platform Baidu Takeout Delivery and the commerce sub-council of the China Council of the Promotion of International Trade (CCPIT) recently issued a draft of voluntary takeout delivery service standards set to take effect September 1. The standards cover various aspects of the industry, including takeout delivery service organization, delivery personnel, service procedures, and dealing with abnormal circumstances.
The voluntary standards stipulate that takeout delivery organizations must have a legal representative, a fixed office location, and a standardized delivery team. Delivery boxes, vehicles, and helmets also must comply with relevant laws. Delivery personnel must be at least 18 years of age and undergo an identity verification.
In addition, the standards also set specific benchmarks regarding merchant order confirmation times, delivery personnel order acceptance times, and delivery personnel behavior when delivering food.
The commerce sub-council of the CCPIT is a non-governmental foreign trade organization made up of representative businesses, organizations, and persons of China's business community.