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JD.com Permanently Ends Delivery Partnerships with Tian Tian Express, Best Express

TechWeb, 8/12/17

Chinese B2C e-commerce platform JD.com (Nasdaq: JD) recently announced that it will permanently end its partnerships with express delivery companies Tian Tian Express and Best Express on August 21.

Tian Tian Express is operated by a subsidiary of Jiangsu-based Suning Logistics, in turn a subsidiary of Suning Commerce Group (002024.SZ). Best Express is operated by Hangzhou-based Baishi Network Technology.

JD.com's customer service department confirmed the information to media outlet TechWeb, and said that the measure will only end JD.com's partnership with the two express companies for sales order shipments. If consumers wish to return an item after purchasing it from JD.com, they can still use Tian Tian Express or Best Express to make the return.

The company did not announce why it ended its partnership with the two companies.

Editor's Note: Last month, JD.com announced that it was temporarily stopping its delivery partnership with Tian Tian Express over poor service quality following complaints from users and merchants. Today's announcement says that JD.com will permanently stop its partnership with the two delivery companies. In a mobile messaging exchange with Marbridge, JD.com's VP of International Corporate Affairs Josh Gartner said, "We periodically review our partner couriers and recently stopped working with the lowest performers, based on customer feedback. We will continue to evaluate our partnerships on an ongoing basis." For more information on this topic, please see "JD.com Issues Recommended Delivery Partner List to Merchants," MD 7/24/17 and "JD.com Stops Delivery Partnership with Tian Tian Express over Poor Service Quality," MD 7/20/17 issues.

Keywords: Best Express e-commerce Internet B2C logistics JD.com JD Tian Tian Express

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