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China's E-Commerce Platforms to Offer 7-Day Unconditional Return Policy, 2/13/14

China's State Administration for Industry and Commerce (SAIC) has issued new regulations requiring all e-commerce platforms to offer 7-day unconditional return policies to customers, effective March 15. Unless otherwise agreed, customers will bear the cost of return shipping.

Product categories not bound by the new returns regulation include: customized products, perishable goods, downloadable digital media, opened packages of media products and software, and newspapers.

Individuals who operate e-commerce businesses on e-commerce open platforms must provide platforms with their real names, addresses, ID numbers, and contact information. In addition, e-commerce merchants and platforms may not reveal or sell personal information obtained from customers to others without permission.

Keywords: e-commerce Internet regulation service/quality guarantee


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The information contained in this newsletter is based upon sources that Marbridge Consulting believes to be reliable, and we have made every effort to translate the original articles or article excerpts as faithfully as possible. However, Marbridge Consulting makes no warranty of and assumes no legal responsibility for the accuracy of either the original source material or the English language translations.

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