JD.com Expands Ochama Delivery Coverage to 19 More European Countries

JD.com, 10/11/23

Chinese B2C e-commerce platform operator and retail infrastructure service provider JD.com (Nasdaq: JD; 9618.HK) today announced that ochama, the company's omni-channel retail brand in Europe, has expanded its home delivery services into 19 additional countries, strengthening its European presence and continuing its commitment to making shopping simpler and more accessible.

First launched in the Netherlands in January 2022, ochama offers a retail model that merges online and offline shopping experiences. The company ensures a seamless customer experience by providing the flexibility to collect online orders from ochama's pick-up points or choosing the comfort of reliable home delivery.

For the first time, customers in Austria, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Spain, and Sweden can explore ochama's expansive product range and enjoy direct doorstep delivery. This expansion brings ochama's home delivery service to a network spanning 24 countries, seamlessly integrating with existing services in the Netherlands, Luxembourg, Belgium, France, and Germany. All orders will be packed at ochama's automated warehouse in the Netherlands before being delivered.

For customers in the Netherlands, Germany, and Belgium, they can now benefit from next-day pick-up options, with ordering time extended until midnight at over 500 pick-up points. Ochama is actively collaborating with vendors to introduce additional flexible pick-up time slots for enhanced convenience.

Editor's Note: For more background on ochama, please see:

JD.com Launches Robotic Retail Shops in Netherlands, MD 1/10/22 issue;

JD.com Increases Number of 'Ochama' Robotic Shops in Netherlands to Four, MD 4/11/22 issue;

JD.com's Ochama Expands Number of Pick Up Points in Europe to Over 120, MD 12/08/22 issue;

JD.com's Europe-based B2C Brand Ochama Announces PayPal Integration, MD 8/11/23 issue.

Keywords: e-commerce Internet retail B2C Europe JD.com JD 9618.HK Ochama logistics overseas