Customer Service Software 'Yichuang' Lands Angel Funding

36Kr.com, 11/13/14

Chengdu-based Yichuang Information Technology, developer of cloud-based customer service management software "Yichuang Yunkefu," has landed RMB 7-digit angel funding from Unity Ventures.

Yichuang's SaaS platform Yichuang Yunkefu is looking to develop into the Chinese version of Zendesk, providing external customer support (after-sales service) and internal staff support for Chinese enterprises.

Yichuang's client-facing system features order history, discussion forums and a portal for submitting new orders. The back-end display can be accessed by a client's managers and customer service employees, allowing them to process orders, check customer information, configure orders, check order statistics and adjust customer support settings.

Keywords: VC Yichuang funding software customer service Unity Ventures angel funding after-sales service Software as a Service

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