51Buy Opens After-Sales Service Center in Beijing

Ebrun, 11/29/12

Chinese internet giant Tencent's (0700.HK) B2C e-commerce subsidiary 51Buy has opened an after-sales service center in Beijing. While the center offers customer service support and product testing, it does not offer delivery pick-up services.

51Buy PR director Zhang Tao said that in addition to after-sales customer service, the center provides drop-in warranty and maintenance services for branded home appliances as well as computer and 3C equipment provided by 51Buy's own support team. 51Buy is building offline stores and providing drop-in support services in order to strengthen its customer service experience, said Zhang, and is considering further developing its after-sales service.

Keywords: consumer electronics Zhang Tao e-commerce Internet warranty B2C Tencent 3C after-sales service home appliances 0700.HK customer service 51Buy

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