Hangzhou-based logistics company Tian Tian Express recently said that it has filed an unfair competition lawsuit against Chinese B2C e-commerce platform JD.com (Nasdaq: JD), and is seeking an injunction against further unfair business practices and compensation for damages. Tian Tian Express published an announcement through its account on Tencent's (0700.HK) WeChat mobile messaging app stating that it believes that JD.com is using its dominant position as a leading e-commerce platform to interfere with merchants' ability to transact with Tian Tian Express, violating the rights of merchants and consumers to freely choose their business partners.
On July 19, JD.com announced that in order to improve its platform logistics service quality, it would end its partnership with Tian Tian Express for platform orders at the end of July. The announcement cited Tian Tian Express' "poor overall service quality" and regulatory violations.
JD.com's delivery services arm, JD Logistics, posted a response to Tian Tian Express' announcement via microblogging platform Weibo, saying that it will firmly uphold platform service quality and operating regulations and will respond resolutely to Tian Tian Express' lawsuit.
Editor's Note: For more information on this topic, please see "JD.com Stops Delivery Partnership with Tian Tian Express over Poor Service Quality," MD 7/20/17 issue.